Customer Service & Retention Training
Winning the Sale is only half the battle – the other half is keeping the customer and more importantly delivering on the customer’s expectation and developing long term sustainable and profitable relationships.
The following is a flavour of some of the topics we cover, aimed at improving your company’s level of customer service and retention:
- Defining the Customer in the broader context
- Understanding the Customer, his Needs & Expectations
- Creating a Customer Focused Organisation
- Improving Customer Retention Rates
- Developing effective Customer Retention Programmes
- Understanding why we loose Customers
- Optimising Customer Lifecycle
- Increasing the Lifetime Value of the Customer
- Defining Great Customer Service
- Developing a Customer Service Vision for the Organisation
- Service Recovery – when things go wrong
- Handling Difficult Customers
- Handling Complaints
Delivery can be in-house and tailored to the needs of your organisation.
To find out more, contact us for an informal chat or call 01388- 420411
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